Zammad, a free, open source, self hosted Helpdesk Ticketing system to replace Snappy, osTicket, more

Zammad, a free, open source, self hosted Helpdesk Ticketing system to replace Snappy, osTicket, more



Zammad is a Free and open source, self hosted Helpdesk Support, and Knowledge Base Ticketing system that can compete with osTicket, Snappy, Help Scout, Happy Fox, Freshdesk and more.

With som eserious customizability, Zammad is definitely worth a look for your helpdesk support team’s needs.

=== Links ===
Zammad Official Site

Zammad Docker-Compose Install Instructions

Portainer – How to Video

CTop – How to Video

=== Timestamps ===
00:22 – Intro to Zammad Helpdesk Ticket System
00:50 – First Run Wizard
02:35 – First Use Walk-through Wizard
03:45 – Administrative Interface and System Configuration
08:45 – Creating a Support Ticket
10:55 – Overview of Customizing Data Input Forms
18:15 – Installation using Docker Compose / Docker
23:00 – Setup Reverse Proxy using NginX Proxy Manager
24:50 – Startup Wizard on our New Install
26:40 – Site up and Running for 2 weeks so You can Test it out if you like

3 Demo users
username: [email protected]
password: dem0-Admin1

username: [email protected]
password: dem0-Agent1

username: [email protected]
password: dem0-Client1

=== Contact ===
Twitter: @mickintx
Telegram: @MickInTx
Mastodon: @MickInTX

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=== Attributions ===
Intro and Outro music provided by www.bensound.com

7 thoughts on “Zammad, a free, open source, self hosted Helpdesk Ticketing system to replace Snappy, osTicket, more

  1. Hey mate just wanted to say thank you for your videos.
    Funnily enough only recently I decided I wanted to rebuild my homelab with the focus of bringing exposure to open source products and then I found your channel with a similar vision.
    I firmly believe open source should keep getting recognition and that personal data should stay personal. Ironically I'm still using my YouTube and Google products here but I hope eventually I'll be all open source some day.
    Thanks again from Australia

  2. hi, i wanna ask, how to deploy 2 containers of zammad in one docker instance? i had tried by different compose, but instead creating the new one, the docker-compose updating the zammad.

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